• Fitness Center Administrative Assistant

    Job Location(s) US-KY-Louisville
    Job ID
    Job Type
    Full Time
  • Overview

    EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.


    EXOS takes a unique approach to fitness center design, facility management, and training technology to create welcoming environments that facilitate healthy lifestyles. From business planning to operations, we use our decades of experience to drive member acquisition, engagement, and retention. We know that the more engaging and effective a fitness center is, the more success it will have. It’s all about providing members with a positive experience and the tools they need to accomplish their goals.


    We are looking for a Fitness Cneter Administrative Assistant to join our team.


    The Fitness Center Administrative Assistant will be responsible for responsible for resolving member issues, collecting on returned accounts, implementing and overseeing all financial transactions, operations, and reports, processing EFT/ACH transactions, managing Club payroll, submitting payroll reports, and acting as a point person for Jonas software operations. This individual will also manage data bases related to EXOS proprietary software directed toward member engagement and usage patterns. They generate excitement and interest in Club programs and implement and execute club systems, EXOS Methodology and procedures that focus on generating new members and retaining existing members.


    This person will oversee the checks and balances related to daily financial transactions, software operations, and payroll and will support the GM and other staff with solutions.


    Primary Responsibilities:


    • Develop and oversee all club financial transactions and operational procedures
    • Collect and post all fees for services and products, with accountability for all financial transactions during each scheduled work period
    • Work closely with Membership Advisors for sales and Home Office on all aspects of accounts payable and receivables
    • Insure accurate accounting functions for all aspects of membership and revenue streams within club
    • Oversee all member records, including updates, billing changes, policy administration, addition to office support functions of; mail, mail distribution, postage, club filing systems
    • Audit retail inventory and inventory controls
    • Prepare and process bank deposit daily with internal report for GM review
    • Reconcile register and shift reports, overseeing all financial system controls
    • Follow SOP for all cash handling and accounting functions
    • Resolve member billing issues
    • Maintain appropriate ordering levels for and inventories of: office supplies, business forms, petty cash
    • Replenish supplies to insure smooth operation of the Courtesy desk (i.e. forms, flyers, office supplies)
    • Collect lost and found items; log appropriately in system books
    • Responsible for completing annual locker renewals in a timely manner
    • Maintain Current CPR/AED certification for self and staff
    • Support staff in submitting payroll and generate payroll reports and audits
    • Submit membership and financial reports as outlined
    • Assist in preparing annual budget projecting payroll expenditures, repairs and maintenance, supplies and capital improvements
    • Adhere to company standards for all department operations
    • Excellent written and verbal communication skills
    • Proficient in the use of general office equipment (phones, fax machines, copiers, computer)
    • Basic to intermediate knowledge of computer applications (Word, Excel, PowerPoint, Outlook)
    • Analyze and evaluate the department on a continual basis making recommendations that will contribute to the success of the Club
    • Represent the Club in a positive and professional manner at all times and demonstrate the values presented in our Mission Statement
    • Assist with special projects, events and promotions as needed
    • Attend all meetings and training sessions as required
    • Considering the nature of the position, additional hours maybe required for completion of a job, as well as being on call for any emergencies
    • Assist club management or any authored personnel requesting assistance with any task related to the Club


    Required Qualifications:

    • Associate's degree 
    • 2 years of experience in hospitality/fitness industry
    • Minmum of 1 year experience with AR/Cash handling
    • CPR/First Aid Certified

    Preferred Qualifications:

    • Knowledge of Google applications and Microsoft Office applications
    • Strong organizational skills and customer-service oriented approach
    • Experience with copying/scanning/faxing/emailing
    • Excellent communication skills.
    • Is team oriented and works well in a fast paced environment.
    • Proficient computer skills: Word, Excel, Outlook and other Microsoft Office products, Google Applications etc.


    We are an equal opportunity employer

    EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 


    Attention : People Operations, Accommodations

    2629 E. Rose Garden Ln. 

    Phoenix, AZ 85050


    Learn more here:


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