• Lead Receptionist

    Job Location(s) US-FL-Tampa
    Job ID
    2018-10312
    Job Post Information* : External Company URL
    www.teamexos.com
  • Overview

    EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.

     

    EXOS takes a unique approach to fitness center design, facility management, and training technology to create welcoming environments that facilitate healthy lifestyles. From business planning to operations, we use our decades of experience to drive member acquisition, engagement, and retention. We know that the more engaging and effective a fitness center is, the more success it will have. It’s all about providing members with a positive experience and the tools they need to accomplish their goals

    Responsibilities

    We're seeking a Lead Receptionist to join our team.

     

    As our Lead Receptionist you will:

    • Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude
    • Greet and welcome new fitness center members, assist with membership enrollment and front desk operations
    • Coordinate with Manager to ensure accurate payroll
    • Assist and provide information for financial tracking reports
    • Assist and maintain accurate tracking of locker service program and inventory items
    • Assist with accurate fitness center membership reports and complete monthly membership audits
    • Respond to Member’s concerns, suggestions and complaints in a timely, professional and consistent manner.
    • Assist with keeping the reception, retail, and lobby areas well stocked and clean
    • Create reception team schedule within budget, approve time off requests
    • Hire, train and develop reception team
    • Review information in software for accuracy
    • Assemble information for Manager for daily/weekly/monthly reports
    • Transmit monthly billing
    • Organize and code invoices and receipts for Manager
    • Oversee inventory and sales for retail
    • Develop excellent communication system for reception team

    Qualifications

    Required Qualifications: 

     

    • Mini mum of a High School diploma obtained
    • Demonstrated use of excel and computer software systems
    • Basic mathematical knowledge

     

    Preferred Qualifications: 

     

    • Strong organizational skills and customer-service oriented approach
    • Previous retail management experience
    • Knowledge of Google applications and Microsoft Office applications
    • Highly developed written and verbal communication skills

    We are an equal opportunity employer

    EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 

     

    Attention : People Operations, Accommodations

    2629 E. Rose Garden Ln. 

    Phoenix, AZ 85050

     

    Learn more here:

     

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