• Operations Manager

    Job Type Full Time
    Job ID
    2018-10470
    Job Location(s)
    US-FL-Tampa | US-FL-Tampa
    Job Post Information* : External Company URL
    www.teamexos.com
    Additional Locations
    US-FL-Tampa
  • Overview

    EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.

     

    EXOS has been leading the way in workplace wellness for over two decades, creating evidence-based employee wellness programs for global companies across a number of industries. Our employer solutions come to life through a combination of wellness services, technology, fitness facilities, and performance staff, and are always within reach — online, via mobile apps, and through in-person coaching. Company leaders, including many from fortune 500 companies, trust our solutions and services to improve the health and happiness of their workforce, as well as their return on investment.

    Responsibilities

    We're seeking an Operations Manager to join our team. As our new Operations Manager you will:

    • Develop, coordinate, manage and maintain the day to day operations of all programs
    • Work collaboratively with internal Performance, Marketing, Product, Innovation and Nutrition teams to enhance the program, develop strategy and support execution of these initiatives
    • Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the program
    • Develop performance and operational metrics and deliver reporting reviews along with internal Research and Analytics team
    • Coordinate with  Performance Team to implement program and system changes, introduction of new products or services and handle escalations throughout the program
    • Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program
    • Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team
    • Assist in the management and implementation of internal and external systems and vendors
    • Assist in the integration with the clients’ vendors as part of a global strategy
    • Management and point of escalation for the Client Services Center and Client Services Representative
    • Manage appropriate  program budgets, staffing allocation and execution of services within defined scopes of work
    • Proactive identification of problems, inefficiencies and subsequent solution planning
    • Desire to be successful and work as part of a team
    • Other tasks as assigned

    Qualifications

    Required Qualifications:

    • Bachelor’s degree in Health and Wellness, Business, or related field
    • Minimum of two years of experience in corporate wellness, total population health or program management experience

    Preferred Qualifications:

    • Proficiency in program development, implementation and ongoing management
    • Ability to work both independently and as part of a team with innovation, collaboration and initiative
    • Detail focused, able to work under pressure and prioritize multiple tasks
    • Limited travel (5-15%) required
    • Strong computer skills,  including Microsoft Office and ability to quickly learn internal software systems
    • Excellent organizational and time-management skills

    We are an equal opportunity employer

    EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 

     

    Attention : People Operations, Accommodations

    2629 E. Rose Garden Ln. 

    Phoenix, AZ 85050

     

    Learn more here:

     

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