• Director, Account Management

    Job Type Full Time
    Job ID
    2018-11101
    Job Location(s)
    US
    Job Post Information* : External Company URL
    www.teamexos.com
  • Overview

    The Director of Account Management for the EXOS Account Management team is responsible for developing long-term relationships with our employer and healthcare clients. This position should work to consultatively deploy clients on effective deployment of health, wellness, and outreach strategies, satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships. This position reports directly to the Vice President, Account Management. This is a full-time position with a base salary plus incentive compensation.  

    Responsibilities

    Position Overview:

    EXOS’s Director, Account Management owns our corporate and/or healthcare system client relationships in environments where EXOS deploys fitness, wellness, nutrition or amateur athlete performance training services for employees and community members.  Our Director ensures client retention and growth of the EXOS services in each environment by providing consultative recommendations to each client to improve or enhance solutions implemented to meet client objectives.  Our Directors have a robust level of knowledge and applied experience in fitness and wellness program deployment in corporate environments and/or medical center/healthcare facilities and use this expertise to consult with clients on best practices to maximize the effectiveness of EXOS solutions offered for their employees and program participants.  Success in this role is achieved through leading the development, deployment, and evaluation of fitness/wellness/nutrition/performance strategic plans to meet client objectives, strong collaboration with EXOS Field Operations and other EXOS teams to facilitate delivery of the plan, and proactive expansion of key stakeholder relationships aimed at ensuring continued investment in EXOS services.

     

    Main Position Responsibilities:

    • Primary point of contact for the client account owner, including client strategy owner
    • Lead client relationship development
      • Create and deploy an executive key stakeholder engagement strategy ensuring optimal client relationships
      • Establish value of role to client decision-makers as a trusted consultant on the evolution of the fitness and wellness program strategy
      • Consult with clients on industry and EXOS best-practices and help to introduce them into their site operations
    • Lead growth of client services through expansion of existing and addition of new fitness and wellness services
      • Identify critical areas of need and opportunity to advance our client’s health and wellness program strategy
      • Develop and lead the execution of a progressive strategy to create solutions to meet client needs and objectives, leveraging EXOS services where appropriate
      • Proactively identify opportunities to increase revenue and expand margin through solutions that align with client objectives
      • Lead the integration strategy of solutions within client site including other vendors or partners at client account
      • Identify promising practices and develop implementation models that can be leveraged and scaled by the Account Management team
    • Define, measure and report on program success and future direction
      • Provide expertise to the development of client fitness / wellness vision and key performance indicators
    • Work with EXOS Field Operations partners overseeing onsite staff to ensure successful implementation of strategy through an annual operating plan, as well as a system to analyze key performance indicators
    • Establish account targets (metrics) from discussions with client
    • Lead evaluation of program effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives
    • Manage outcome reporting cadence
    • Report and deliver overall results to client, such as monthly reports on metrics, program outcomes, and utilization of services, Quarterly Business Reviews, Service Level Agreements, and financial reporting
    • Identify areas for partnership improvement based on reported results
    • Drive communication and alignment with EXOS Field Operations (FO) and EXOS Performance team partners on each account
    • Contract Management
      • Negotiate contractual deliverables and associated fees with clients
      • Successfully retain service agreements
    • Develop and oversee accurate financial forecasting, analysis and reporting systems for assigned business
      • Collaborate on crafting of operational budget with FO, and approve expenses that impact site financial performance in collaboration with FO
      • Work with internal finance representatives to prepare accurate invoicing
      • Utilize EXOS CRM to track sales and upgrade opportunities
      • Analyze monthly financial reports to ensure the highest levels of accuracy and identify areas of opportunity for improved financial efficiency
    • Support business growth by consulting on prospective client proposals and represent as an account management leader during prospective business presentations
    • Act as a liaison with internal departments to assure practices align with business objectives
    • Lead and/or serve on selected ad hoc and/or standing company projects, management committees and task forces
    • Travel requirement variable based on assigned account location(s)

    Qualifications

    Required Qualifications:

    • Bachelor’s Degree in Exercise Science, Health Promotion, Business, or related field, MA/MS Preferred
    • 5 years of account management/leadership role experience in corporate, healthcare, or community fitness and wellness client services, with an emphasis in multi-site or multi-client management of onsite fitness or training centers
    • Strong proficiency using Microsoft software and G Suite
    •  

    Preferred Qualifications:

    • Strong past use of Customer Relationship Management (CRM) software to manage contacts, activity and forecasting
    • Proven success introducing and closing software as a service business
    • Excels leading in a dynamic, fast-paced environment with competing priorities
    • Ability to plan, organize, prioritize & achieve effective time management to meet deadlines
    • Strong written and verbal communication and follow up skills
    • Self-motivated with entrepreneurial initiative
    • Proven ability to build strong and trusting relationships with key stakeholders
    • Team player mentality
    • Ambition, diligence, and passion for improving the lives of others
    • Well-versed and confident on evolving trends and challenges within fitness and wellness
    • Experienced in strategic planning and evaluation of diverse fitness and wellness services
    • Financial and business acumen
    • Comfortable analyzing and making sense of large amounts of information to identify key considerations that should be acted upon
    • Thrives on piloting new approaches and embraces constructive feedback to improve the current state
    • Embraces technology and uses it to create efficiencies

     

     

    We are an equal opportunity employer

    EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 

     

    Attention : People Operations, Accommodations

    2629 E. Rose Garden Ln. 

    Phoenix, AZ 85050

     

    Learn more here:

     

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