• Membership and Retention Manager

    Job Type Full Time
    Job ID
    Job Location(s)
    Job Post Information* : External Company URL
  • Overview

    EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.


    EXOS takes a unique approach to fitness center design, facility management, and training technology to create welcoming environments that facilitate healthy lifestyles. From business planning to operations, we use our decades of experience to drive member acquisition, engagement, and retention. We know that the more engaging and effective a fitness center is, the more success it will have. It’s all about providing members with a positive experience and the tools they need to accomplish their goals.


    We're seeking a Membership and Retention Manager to lead our fitness center! As our new Membership Sales Manager you will:


        • Actively develop leads for potential members
        • Achieve membership, revenue, program, and participation goals, including personal sales goals
        • Manages day to day operations of membership sales.
        • With the Membership and Leadership teams, develop an ongoing calendar of events that support recruitment of new membership leads and retain existing members.
        • Develop with the executive director the membership strategic plan and implementation schedule.
        • Respond to telephone, walk-ins and e-mail membership inquiries, booking and maintaining appointments for potential members to tour the club
        • Prepares for, attends and actively participates in sales meetings. Evaluates sales strategies and sales presentations to identify improvement areas. Constantly strives to improve knowledge and application of all sales skills, in order to improve measurable sales performance – such as closing percentage rate, number of sales, number of membership upgrades, etc.
        • Manages the comprehensive portfolio of presentation strategies, including collateral, power point, website, events, and social media.
        • Review all membership paperwork and transactions for new members, including application and orientation requirements
        • Track and report daily membership sales
        • Track production of other membership team members, coach and support positive performance
        • Assist in hiring and training for anyone involved in sales in the center
        • Organize and maintain daily logs of tours, information calls, web leads, and guests for follow-up, and track progress with ED daily; record all prospects in prospect tracking sheets, as well as software.
        • Ensure each potential member and every sale is sourced appropriately, and that sources are reported accurately to marketing department.
        • Manage guest policy and guest reports
        • Oversee Group and Corporate sales action plans.
        • Provide ongoing maintenance for assigned existing corporate accounts, including regular contact with Corporate Liaisons, distribution of flyers/passes and promotional events.
        • Maintain and submit a commission log each pay period, including all necessary back-up paperwork such as copies of membership applications
        • Conducts membership meetings
        • Develop strategy and plans for outreach and guerilla marketing
        • Responsible for membership payroll.
        • Make follow-up calls to all potential members who failed to show for their appointments, and all guests who have not yet enrolled.
        • Work together with all departments as a team
        • Participate as Manager on Duty
        • Meet Center’s standards for professionalism in conduct and appearance at all times
        • Oversee retention teams and center retention efforts.
        • Achieve monthly personal and team sales goal


    Required Qualifications:

    • Bachelor's degree in Business or a Fitness related field required
    • Minimum of 2 years of sales/membership experience and demonstration of meeting and exceeding goals
    • Proficiency in using computer software, including Microsoft Office (Word, Excel, PowerPoint), Email, Internet.

    Preferred Qualifications:

    • Familiarity with external marketing techniques. (e-mail distribution and grass roots "guerrilla marketing")
    • Extremely personable, professional, and hard-working with exceptional organizational skills
    • Ability to speak in front of large audiences

    We are an equal opportunity employer

    EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 


    Attention : People Operations, Accommodations

    2629 E. Rose Garden Ln. 

    Phoenix, AZ 85050


    Learn more here:


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