• Member Services Representative

    Job Type Part Time Less Than 30 Hours
    Job ID
    Job Location(s)
    Job Post Information* : External Company URL
  • Overview

    EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.


    EXOS takes a unique approach to fitness center design, facility management, and training technology to create welcoming environments that facilitate healthy lifestyles. From business planning to operations, we use our decades of experience to drive member acquisition, engagement, and retention. We know that the more engaging and effective a fitness center is, the more success it will have. It’s all about providing members with a positive experience and the tools they need to accomplish their goals.


    We are looking for a Member Services Representative to join our team.


    Primary Responsibilities:

    • Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude
    • Greet and welcome new fitness center members, assist with membership enrollment and front desk operations
    • Process financial transactions of membership enrollment and fueling station purchases
    • Assist with accurate fitness center membership reports and complete monthly membership audits
    • Respond to Member’s concerns, suggestions and complaints in a timely, professional and consistent manner.
    • Other duties as assigned


    Required Qualifications:

    • Undergraduate/Associate's degree completed or in process
    • Minimum of 1 year of work experience in an office or hospitality setting

    Preferred Qualifications:

    • Administrative experience in a fitness setting
    • Knowledge of Google applications and Microsoft Office applications
    • Strong organizational skills and customer-service oriented approach
    • Experience with copying/scanning/faxing/emailing
    • Excellent communication skills.
    • Is team oriented and works well in a fast paced environment.
    • Proficient computer skills: Word, Excel, Outlook and other Microsoft Office products, Google Applications etc.


    We are an equal opportunity employer

    EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 


    Attention : People Operations, Accommodations

    2629 E. Rose Garden Ln. 

    Phoenix, AZ 85050


    Learn more here:


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