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Member Services Representative

Member Services Representative

Job ID 
Job Location(s) 
US-CA-San Diego
Job Type 
Part Time

More information about this job


EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.


We are looking for a Member Services Representative to join our team


Job Duties:

  • Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude
  • Greet and welcome new fitness center members, assist with membership enrollment and front desk operations
  • Process financial transactions of membership enrollment and fueling station purchases
  • Assist with accurate fitness center membership reports and complete monthly membership audits
  • Respond to Member’s concerns, suggestions and complaints in a timely, professional and consistent manner.
  • Assist with facility operations as needed


Required Qualifications:


  • Undergraduate/Associate's degree completed or in process
  • Minimum of 1 year of work experience in an office or hospitality setting


Preferred Qualifications:


  • Administrative experience in a fitness setting
  • Knowledge of Google applications and Microsoft Office applications
  • Strong organizational skills and customer-service oriented approach
  • Experience with copying/scanning/faxing/emailing
  • Excellent communication skills.
  • Is team oriented and works well in a fast paced environment.
  • Proficient computer skills: Word, Excel, Outlook and other Microsoft Office products, Google Applications etc.


We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our HR department at  : 


Attention : EXOS Human Resources, Accommodations

2629 E. Rose Garden Ln. 

Phoenix, AZ 85050


Learn more here:


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