General Manager

US-NJ-Princeton
Job ID
2017-9084
Job Type
Full Time

Overview

EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.

Responsibilities

We're seeking an experienced Fitness Center General Manager to join our team to assist with establishing a new Luxury Women's Only Fitness Center in Princeton, NJ.

 

As our new General Manager you will:

  • Establish a supportive and motivating culture among your staff and members.
  • Create strong relationship in the local community to establish the new Women's Only brand.
  • Drive, track and report on key metrics regularly.
  • Develop and execute annual marketing plans to achieve objectives. 
  • Maintain complete P/L influence and control with a proven ability to drive revenue.
  • Support managers and membership by responding to emergent program and member requests, staff needs, scheduling and acting as marketing liaison for all fitness, wellness, aquatics, and membership recruitment/retention programs and strategies.
  • Ensure excellent customer service and customer responsiveness. 
  • Develop department budgets and strategic business plan, and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals for all departments.
  • Directly manage and support the membership team’s sales and attrition goals.
  • Personally create last relationships in the community to help fill a pipeline of interested potential members.
  • Conceptualize, create, and carryout an effective corporate wellness campaign for maximum membership penetration in local corporate community.
  • Conduct weekly membership sales trainings to create a performance culture.

 

Qualifications

Required Qualifications: 

  • Minimum of 5 years of General Manager Experience within the fitness industry, including overseeing Membership.
  • Minimum of 2 years supervising a fitness or customer-focused team.

 

Preferred Qualifications:

  • Experience in culture change management.
  • Bachelor’s Degree in fitness or business-related fields.
  • Demonstrated success in increasing programming participation in both for profit and not for profit environments.
  • Scheduling flexibility to work occasional evenings and weekends to support programming.    
  • Successful track record managing sales, personal/small group training, operations, group programming and customer service.
  • Excellent communication-both written and oral, leadership, interpersonal and supervisory skills.
  • Ability to anticipate, manage, and solve operational issues on a regular, and daily, basis.
  • Highly skilled in Google Docs, Excel, as well as proven ability to work with different CRM systems (i.e., CSI, Spectrum).
  • Outgoing personality.

 

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 

 

Attention : People Operations, Accommodations

2629 E. Rose Garden Ln. 

Phoenix, AZ 85050

 

Learn more here:

 

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