Director, Account Management

US
Job ID
2017-9097
Job Type
Full Time

Overview

EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.

 

EXOS has been leading the way in workplace wellness for over two decades, creating evidence-based employee wellness programs for global companies across a number of industries. Our employer solutions come to life through a combination of wellness services, technology, fitness facilities, and performance staff, and are always within reach — online, via mobile apps, and through in-person coaching. Company leaders, including many from fortune 500 companies, trust our solutions and services to improve the health and happiness of their workforce, as well as their return on investment.

Responsibilities

Director, Account Management owns our corporate fitness/wellness client relationships, ensuring account retention and value driven growth of the EXOS business.  Our Directors have a high level of knowledge and experience in corporate fitness and wellness, and use this expertise to consult with clients on best practices to maximize the effectiveness of our services and the overarching wellness program for their employees.  Success in this role is achieved through leading the development, deployment, and evaluation of the fitness/wellness service strategic plan, strong collaboration with the Field Operations Team to facilitate delivery of the plan, and proactive expansion of relationships within the client’s executives and key stakeholders to solidify and grow account revenue.

 

Main Position Responsibilities:

  • Primary point of contact for the client account owner, including client strategy owner
  • Lead client account relationship development
    • Create and deploy an executive key stakeholder engagement strategy ensuring optimal client relationships
    • Establish value of role to client decision-makers as a trusted consultant on the evolution of the corporate fitness and wellness strategy and program
    • Consult with clients on industry best-practices and help to introduce them into their site operations
  • Lead growth of accounts through innovation and the expansion of both existing and new corporate fitness and wellness services
    • Identify critical areas of need and opportunity to advance our client’s health and wellness strategy
    • Develop and lead the execution of a progressive strategy to create solutions to meet client needs and objectives, leveraging EXOS services where appropriate
    • Proactively identify opportunities to increase revenue and expand margin through solutions that align with client objectives
    • Lead the integration strategy of solutions within client site including other vendors or partners at client account
    • Identify promising practices and develop implementation models that can be leveraged by the Account Management team
  • Define, measure and report on program success and future direction
    • Provide expertise to the development of client fitness / wellness vision
  • Establish account targets (metrics) from discussions with client
    • Work with EXOS Field Operations partners to implement systems to analyze key performance indicators
  • Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives
  • Manage outcome reporting cadence
  • Report and deliver overall results to client, such as monthly reports on metrics, program outcomes, and utilization of services, Quarterly Business Reviews, Service Level Agreements, and financial reporting
  • Identify areas for partnership improvement based on reported results
  • Drive communication and alignment with EXOS Field Operations (FO) partners on each account
    • Regular communication with FO on the status of shared account deliverables
    • Provide feedback from client stakeholders to FO
    • Provide input to FO for site staff performance evaluations
  • Contract Management
    • Negotiate contractual deliverables and associated fees with clients
  • Successfully retain service agreements
  • Develop and oversee accurate financial forecasting, analysis and reporting systems for assigned business
    • Craft operational budget with FO, and approve expenses that impact site financial performance in collaboration with FO
    • Work with internal finance representatives to prepare accurate invoicing
    • Utilize EXOS CRM to track sales and upgrade opportunities
  • Support business growth by consulting on prospective client proposals and represent as an account management leader during prospective business presentations
  • Act as a liaison with internal departments to assure practices align with business objectives
  • Lead and/or serve on selected ad hoc and/or standing company projects, management committees and task forces
  • Travel requirement variable based on assigned account location(s)

Qualifications

Required Qualifications:

  • Bachelor’s Degree in Exercise Science, Health Promotion, Business, or related field, MA/MS Preferred
  • 5 years of account management/leadership role experience in corporate fitness and wellness client services, with an emphasis in multi-site or multi-client management of onsite corporate fitness centers
  • Strong proficiency using Microsoft software and G Suite

 

Preferred Qualifications:

  • Strong past use of Customer Relationship Management (CRM) software to manage contacts, activity and forecasting
  • Proven success introducing and closing software as a service business
  • Excels leading in a dynamic, fast-paced environment with competing priorities
  • Ability to plan, organize, prioritize & achieve effective time management to meet deadlines
  • Strong written and verbal communication and follow up skills
  • Self-motivated with entrepreneurial initiative
  • Proven ability to build strong and trusting relationships with key stakeholders
  • Team player mentality
  • Ambition, diligence, and passion for improving the lives of others
  • Well-versed and confident on evolving trends and challenges within fitness and wellness
  • Experienced in strategic planning and evaluation of diverse fitness and wellness services
  • Financial and business acumen
  • Comfortable analyzing and making sense of large amounts of information to identify key considerations that should be acted upon
  • Thrives on piloting new approaches and embraces constructive feedback as a way to improve the current state
  • Embraces technology and uses it to create efficiencies

 

 

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 

 

Attention : People Operations, Accommodations

2629 E. Rose Garden Ln. 

Phoenix, AZ 85050

 

Learn more here:

 

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