Membership Advisor - Part Time

Job Location(s) US-CA-Chula Vista
Job ID
2017-9279
Job Type
Part Time

Overview

EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.

 

EXOS takes a unique approach to fitness center design, facility management, and training technology to create welcoming environments that facilitate healthy lifestyles. From business planning to operations, we use our decades of experience to drive member acquisition, engagement, and retention. We know that the more engaging and effective a fitness center is, the more success it will have. It’s all about providing members with a positive experience and the tools they need to accomplish their goals.

Responsibilities

POSITION SUMMARY

Membership Advisors are responsible for developing leads for potential members, providing information to prospective members, and enrolling new members. This person also assists management in meeting membership and financial objectives. This person is responsive to both current and potential members maintaining The Club’s highest standards of customer service Continually insuring that we are serving our Member’s with the best fitness environment possible staffed with friendly and knowledgeable individuals who enjoy exceeding expectations.

 

This person is responsible for being fully knowledgeable about EXOS HPP methodology and Experience Principles and the Club’s program’s/services and is responsible for delivering the highest level of service to our members and guests exemplifying professionalism and insuring we adhere to our mission statement.

ESSENTIAL FUNCTIONS

  • Actively develop leads for potential members
  • Respond to telephone, walk-ins and e-mail membership inquiries, booking and maintaining appointments for potential members to tour the club
  • Provide potential members with an enthusiastic and informative tour
  • Empower and educate potential members on the benefits of health and wellness
  • Present approved membership options and prices to prospective members
  • Complete all membership paperwork for new members, including application and orientation requirements
  • Track and report daily membership sales
  • Maintain daily logs of tours, information calls, and guests to follow-up on, and track your progress with the Lead Rep. daily
  • Record all prospects in Tickler ‘Lead’ File
  • Insure each potential member and every sale is sourced appropriately, and that sources are reported accurately to marketing department
  • Track and renew those members whose memberships are expiring using Membership Data Base
  • Distribute passes, fliers, and other materials to create traffic flow of potential members
  • Develop relationships and encourage member referrals
  • Generate leads for Corporate Sales to help open accounts, working with the Operartions Manager and the General Manager to develop new corporate accounts
  • Provide ongoing maintenance for assigned existing corporate accounts, including regular contact with Corporate Liaisons, distribution of flyers/passes and promotional events
  • Maintain and submit a commission log each pay period, including all necessary back-up paperwork such as copies of membership applications
  • Make follow-up calls to all potential members who failed to show for their appointments, and all guests who have not yet enrolled
  • Work together with all departments as a TEAM
  • Meet The Club’s standards for professionalism in conduct and appearance at all times
  • Know our competition almost as well as they know our clubs
  • Achieve monthly personal sales goal
  • Achieve targeted sales goals for services offered at the point of sale
  • Prospect for new business on a daily basis and Maintain a “Do whatever it takes” attitude towards insuring that the club meets its membership goals
  • Insure accurate and timely flow of membership paperwork
  • Maintain Current CPR/AED certification
  • Create a sense of cooperation and teamwork within the department and among other departments
  • Maintain work areas in clean and orderly manner at all times

MEMBER SERVICE

  • Respond to Member’s and guests’ inquiries, concerns and suggestions in a timely (24-48 hour time period) professional and consistent manner
  • Consistently offer the highest level of personalized member service while maintaining a positive, enthusiastic and helpful attitude
  • Support staff in the enforcement of all member rules and regulations
  • Demonstrate understanding of all points outlined in the Employee Handbook
  • Exhibit awareness of and enthusiasm for all programs offered by the Club
  • Demonstrate awareness of the importance of membership sales and member retention

ADMINSTRATIVE

  • Adhere to company standards for all department operations
  • Analyze and evaluate the department on a continual basis making recommendations that will contribute to the success of the Club
  • Represent the Club in a positive and professional manner at all times and demonstrate the values presented in our Mission Statement
  • Assist with special projects, events and promotions as needed
  • Attend all meetings and training sessions as required
  • Considering the nature of the position, additional hours maybe required for completion of a job. As well as being on call for any emergencies
  • Assist club management or any authorized personnel requesting assistance with any task related to the Club

OTHER FUNCTIONS

  • Promote and ask for referrals from current You are expected to generate an average of 3 referrals for every new sale you close
  • Promote additional service and product sales at POS
  • Brainstorm and devise ideas and strategies for increasing sales and retention with your GM and Lead Rep.; play a role in the marketing focus of the Club
  • Provide ongoing feedback to your GM and Membership Manager the reasons that guests don’t join
  • Call your new and current members regularly to insure usage and satisfaction. Troubleshoot any problems along the way, with sensitivity to other departments
  • Make new members feel welcome immediately by recognizing them and using their name, and encouraging other staff to do the same
  • Participate in M.O.D. (Manager on Duty) program

THINKING & REASONING

  • General intelligence & decision-making skills
  • Must exhibit a strong interest in working in fitness industry
  • Excellent human relations, communications, member service skills
  • Cooperative and friendly attitude
  • Ability to exhibit enthusiasm for the job, the Club, the Company
  • Creative thinking, implementation and promotion of new and existing programs

We are committed to:

The EXOS member experience is what sets us apart and is something in which each of us plays a key role. Every positive interaction a member has with our programs builds trust and confidence. The experience varies but each has a direct impact on the lives of each member we touch, and can be the difference between regressing into unhealthy patterns and making sustainable upgrades to behavior.

Qualifications

MINIMUM JOB REQUIREMENTS

  1. 18 Year’s of age
  2. Background Check

Education:

  • AA degree
  • A./B.S. preferred
  • EXOS XFS certification within 90 days of employment

Experience:

  • Preferred 2+ years of experience in hospitality/fitness industry

Specific Skills:

  • Communication skills, customer service oriented, results oriented, experience in leading a team

Specialized knowledge, licenses, etc.:

  • CPR/AED Certified

Working Conditions:

  • Fitness club environment

Physical Requirements:

  • Requires long periods of standing or sitting
  • Moderate use of computer terminal screen, right or left hand use, typing
  • Grasping and gripping movements
  • Ability to lift 50 lbs. Some lifting may require additional assistance from another staff person. Employee expected to use discretionary judgment and ask for assistance from another employee if an item is perceived to be too heavy to lift without assistance
  • Use of personal safety equipment required
  • Frequent use of chemicals, including cleaning and laundry supplies
  • Continuous exposure to moderate to loud noise
  • Occasional exposure to bodily fluids
  • Occasional lifting, pulling, climbing, kneeling, and bending

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 

 

Attention : People Operations, Accommodations

2629 E. Rose Garden Ln. 

Phoenix, AZ 85050

 

Learn more here:

 

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