UX Designer, EXOS Creative Lab

Job Location(s) US-AZ-Phoenix
Job ID
2018-9387
Job Type
Full Time

Overview

We are looking for a UX Designer to help us map out services, develop products, and create physical spaces based on the needs, wants, and desires of groups and individuals looking to get healthier, perform at their best, and achieve more in life.

 

We’re looking for an empathetic generalist at heart who lives to simplify complexity.  Someone who constantly seeks ways to improve things, gets up in the morning to make stuff, stays ahead of the curve when it comes to identifying UX best practices, and truly cares about “making the world a better place.”  (And knows that the last line is from HBO’s Silicon Valley.)

 

While making-the-world-a-better-place is often taken lightly these days, we’re actually trying to live up to its original intent.  In order to do this, we need to see the world through the eyes of our clients and create experiences to help them achieve their goals.  That’s why we need your help.

Responsibilities

 



DAY-TO-DAY RESPONSIBILITIES

 

  • Partner with researchers during the customer definition phase:
    • Participate in (and sometimes facilitate) workshops that lead to the creation of personas, experience maps, and other tools to help illustrate current behavior and potential business opportunities.
    • Help conduct field research as needed to gain customer insights from users and coaches and identify opportunities to alleviate pain points within current experiences.
    • References these insights and opportunities when making design decisions.
  • Own the design phase
    • Immerse yourself in and understand existing services, products, and spaces before attempting to improve them.
    • Know when to re-imagine entire experiences instead of simply improving aspects of them.
    • Think about every single touchpoint within the experience — including the operational considerations required to change the status quo and all marketing communication opportunities to educate, activate, and engage your target audience.
    • Roll-up your sleeves and develop service blueprints, ecosystem diagrams, storyboards, sketches, wireframes, lo/hi-fi prototypes (physical + digital), and any other deliverables that help communicate the intended experience.
    • Work with creative teams to develop visual identity, UI, content, and all supporting messaging + materials to shape 360-degree experiences.
    • Develop and execute test plans to gauge success of the prototypes you create.
  • Remain actively involved in the development, launch, and learning phases to:
    • Ensure the desired experience is built and delivered as intended.  
    • In many cases, you will need to make stuff yourself.
    • Seek to understand what worked and what didn’t work.
    • Identify additional opportunities for improvement.



OUR IDEAL CANDIDATE PROFILE

 

  • Problem-solving skills through the lens of design
    • You are wired to think cross-channel – not just digital, not just physical.
    • You live to apply things you’ve learned from the fields of interaction design, graphic design, industrial design, package design, game design, architectural design, and other design disciplines that don’t have a name yet in order to solve problems.
    • You are passionate about both the arts and the sciences.
    • You are able to use zoom control as you’re examining opportunities and solutions to ensure no detail is missed while being able to see the forest from the trees.
    • You can shift effortlessly from in-person experiences to digital ecosystems and back.
    • You love telling stories that capture the attention of clients and end-users alike.
    • You love making stuff.
    • You love trying different things to see what sticks.
    • You always advocate for the end-user.
  • Technical skills
    • You are proficient in UX tools such as Axure, InVision, UXPin, etc.
    • You can use design tools such as Illustrator, Photoshop, Sketch, etc.
    • You have working knowledge of 3D design tools such as SketchUp, CAD, 3ds Max, etc.
    • You have used HTML, CSS, JavaScript, Objective-C, and/or Python as needed to hack together websites, mobile apps, chatbots, and IoT applets (e.g., IFTTT).
    • You are curious about AI, AR, VR, MR, VUI, and a whole bunch of other acronyms.
  • Soft skills
    • You are an extremely detail-oriented, organized multi-tasker.
    • You have strong verbal and written communication skills.
    • You listen before you speak.
  • Other (obvious) qualities
    • You love collaborating with others to solve problems.
    • You are self-driven and have an entrepreneurial spirit.
    • You are able to adjust on the fly without getting tripped up.
    • You are passionate about helping others achieve their goals.
  • You are able to travel as needed – especially when it comes to creating on-site experiences.  The exact percentage of travel required will vary based on what you design and recommend.

Qualifications

 

  • You have at least 4 years of practical, hands-on UX design experience.
  • You graduated with a BA/BS degree in Human Factors, HCI/Computer Science, Industrial Design, Architecture, or a related field that has helped you transition into a UX career.
  • You have a strong portfolio that demonstrates both design thinking and making.  Understanding how you’ve worked on past projects will be a critical part of the initial vetting process, so we’re asking all candidates to share any relevant artifacts (e.g., personas, experience maps, service blueprints, wireframes, prototypes, etc.) to give us a better sense of your skills.

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 

 

Attention : People Operations, Accommodations

2629 E. Rose Garden Ln. 

Phoenix, AZ 85050

 

Learn more here:

 

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