Director, Account Management

The Director of Account Management for the EXOS Healthcare division is responsible for developing long-term relationships with our healthcare clients. This position should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships. This position reports directly to the Senior Director- Powered By. This is a full-time position with a base salary plus incentive compensation.

Responsibilities:

Customer Relations/Account Management

Manage a portfolio of accounts to achieve long-term success

Develop positive relationships with clients

Act as the point of contact and handle customers’ individual needs

Manage and solve problems; have specific information regarding daily operations of the Company and keep the Client updated.

Business Strategy

Remain in tune with client strategy and track progress against it

Develops innovative ideas to assist and drive client initiatives

Provide laser focus on strategy and be up to speed on industry trends

Account Growth

Generate new business using existing and potential customer networks

Seek creative opportunities within the healthcare system to expand EXOS footprint

Knowledge, Skills, and Abilities:

Strong communication, interpersonal, relationship building, collaborative, and analytical skills with a customer focus

Independently motivated and driven to achieve high goals and seek continuous improvement in knowledge and skills.

Organizational skills/multi-tasking ability

Understanding your client's business and needs

Knowledge of healthcare infrastructure and ability to navigate

Passion

Collaborative and strategic mindset

Required Qualifications:

• Minimum of a Bachelor's Degree in business, healthcare administration, or related field
• 7 years in an account management role or 2 years in Healthcare related industry.
• Requires the ability to travel in the service area on a regular basis

Preferred Qualifications:

• Master’s degree in related field
• Progressive healthcare sales experience in a multi-site healthcare organization strongly preferred.  
•  Strong analytical skill set
• Excellent communication skills
• Ability to present professionally
• Results driven

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 

Attention : People Operations, Accommodations

2629 E. Rose Garden Ln. 

Phoenix, AZ 85050

Learn more here:

EEO is the Law

EEO is the Law Supplement