Senior General Manager

Job Location(s) US-FL-Tampa
Job ID
Job Type
Full Time


EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.


EXOS takes a unique approach to fitness center design, facility management, and training technology to create welcoming environments that facilitate healthy lifestyles. From business planning to operations, we use our decades of experience to drive member acquisition, engagement, and retention. We know that the more engaging and effective a fitness center is, the more success it will have. It’s all about providing members with a positive experience and the tools they need to accomplish their goals


We're seeking a Senior General Manager to join our team. As our new Senior General Manager you will:

  • Support the hiring, supervising, mentoring and evaluation of department managers through the GM at the site.
  • Foster and manage quality relationships with client and key site team members.
  • Review all reports on key metrics.
  • Support P/L influence and control. Develop budget, contingency, and strategic plans.
  • Ensure excellent customer service delivery and customer responsiveness to both inside and outside constituents.
  • Understand and be committed to the mission and vision of the Center. Be knowledgeable about the center, the hospital and its programs. Be an advocate for the center, its programs and team. 
  • Monitor progress and planning on a monthly basis versus goals and objectives.
  • Support other sites and projects as a SME as needed.


Required Qualifications: 

  •    Minimum of 7 years of General Manager experience within the fitness industry (Experience overseeing Membership and Aquatics required).
  •    Bachelor’s Degree.
  •    Scheduling flexibility to work occasional evenings and weekends to support programming.
  •    Ability to travel.

Preferred Qualifications:

  •      Successful track record managing sales, operations, group programming, aquatics, marketing, finance, and customer service.
  •      Excellent communication-both written and oral, leadership, interpersonal and supervisory skills.
  •      Prefer experience/success in increasing programming participation in both for profit and not for profit environments.
  •      Ability to anticipate and solve practical problems or resolve issues.
  •      Highly skilled in Google Docs, as well as proven ability to work with different CRM systems.
  •      Outgoing personality and excellent communication skills.
  •      Proven ability to nurture client relationship.

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at  : 


Attention : People Operations, Accommodations

2629 E. Rose Garden Ln. 

Phoenix, AZ 85050


Learn more here:


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