• Fitness Center Operations Coordinator

    Job Location(s) US-CA-Palo Alto
    Job ID
    2018-9938
    Job Type
    Full Time
  • Overview

    EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we’ve become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.

     

    EXOS takes a unique approach to fitness center design, facility management, and training technology to create welcoming environments that facilitate healthy lifestyles. From business planning to operations, we use our decades of experience to drive member acquisition, engagement, and retention. We know that the more engaging and effective a fitness center is, the more success it will have. It’s all about providing members with a positive experience and the tools they need to accomplish their goals. 

    Responsibilities

    Are you interested in a career in Fitness? Would you like to get into management? Do you want on the job training? You are a team-player willing to develop partnerships across all departments with the goal of creating efficient best practices and bringing projects to life? This position will provide this and more! You’ll get to work in an energetic, changing environment. Our team is friendly, supportive and knowledgeable. This position will provide experience across all of our departments and variety in your job, so your opportunity for impact has a wide scope.

     

    Responsibilities:

    • Provide support to the overall operations of the Fitness Center through projects; providing customer service and rotations of work in each department
    • Provide legendary customer service and create an excellent member experience throughout
    • Maintain a safe, clean and organized working environment in all areas
    • Collaborate with each department on a scheduled monthly rotation
    • Learn processes and systems in each department; provide feedback and improvement solutions
    • Work collaboratively with fitness and community center department managers to promote and cross-sell programs
    • Attend meetings and development seminars as required
    • Help maintain systems data and operations, ensuring the member experience is smooth
    • Become an expert in our systems to support future additions and improvements to our offerings
    • Providing support in the development of reports and presentations, as required by management  
    • Complete research, proposals and projects as assigned
    • Manage necessary vendor relationships and bidding for projects or technology solutions
    • Assist in recruiting efforts as needed
    • Assist in Sales as needed
    • Become a subject matter expert of the EXOS Experience; including Methodology, Products and Services
    • Participate in center activities, programs and spaces to understand and improve the member experience
    • Run off-site errands and provide other administrative support as needed
    • Assist with training employees and/or members on offerings, tools, perks, and services as appropriate
    • Act as an interim coordinator or manager as assigned
    • Scheduling flexibility to work occasional evenings and weekends to support programming
    • Report to the Assistant Director and mentor under each department’s manager in rotation
    • Assignments will vary

    Qualifications

    Qualities/Skills:

    •  Energy and passion for helping others achieve their personal goals, human performance, fitness and wellness
    • Excellent verbal and written communication skills needed
    • Excellent organizational and interpersonal skills
    • Proven ability to prioritize and multi-task in a fast-paced environment
    • Highly self-motivated and enthusiastic
    • Results oriented
    • Ability to work well under pressure
    • Listening skills as they pertain to member satisfaction and project management
    • Creative thinker with a bias for action
    • Proficiency with MS Office products (Outlook, Word, Excel, PowerPoint, Access, email, calendar, internet) and/or Google products (Gmail, Docs, Drive, Sheets, Slides, Calendar, etc.) is desired
    • Familiarity with CRMs and databases is a plus
    • Ability to stand for several hours in the same shift and lift up to 40lbs.

    Basic Qualifications

    • B.A. degree or higher

    Preferred Qualifications

    • 2+ years customer service experience is desired
    • 1+ years of management experience is preferred
    • Experience in a health club setting is a plus
    • Current CPR/AED and First Aid certifications preferred (willingness to obtain if hired is acceptable)

    We are an equal opportunity employer

    EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at :

     

    Attention : People Operations, Accommodations

    2629 E. Rose Garden Ln.

    Phoenix, AZ 85050

     

    Learn more here:

     

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